Last updated: August 08, 2026
1. Introduction
Glociaa Professional ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it, when you use our website glociaaprofessional.com (the "Site").
2. Information We Collect
| Category | Examples |
|---|---|
| Account information | First name, last name, email address, password (stored encrypted), profile picture (if using Google Sign-In) |
| Order & billing information | Shipping address, phone number, order history, order notes |
| Payment information | Payment status and transaction references from Razorpay. We do not collect or store your card, UPI, or bank account details — these are handled directly by Razorpay's secure payment infrastructure. |
| Technical information | IP address, browser type, device information, cookies (via session data) |
| Communications | Emails or messages you send us, e.g. via WhatsApp or contact forms |
3. How We Collect Information
- Directly from you, when you create an account, place an order, or contact us.
- Automatically, through cookies and session data as you browse the Site.
- From Google, if you choose to sign in using "Continue with Google" — we receive your name, email address, and profile picture as authorized by you during that sign-in.
- From Razorpay, limited to payment status and transaction identifiers, after you complete an online payment.
4. How We Use Your Information
- To process and fulfil your orders, including shipping and payment confirmation.
- To send transactional emails — order confirmations, shipping and delivery updates, and account-related notices.
- To maintain your account and shopping cart across sessions.
- To respond to customer service inquiries.
- To send promotional offers or newsletters, where you have opted in (e.g. via our newsletter signup) — you may unsubscribe at any time.
- To detect and prevent fraud, abuse, or security issues, including reCAPTCHA verification during login and registration.
- To improve our Site and product offerings.
5. Cookies & Sessions
We use session cookies to keep you logged in, remember items in your cart, and maintain security tokens (such as CSRF protection) during your visit. These cookies are essential for the Site to function correctly. We do not currently use third-party advertising or tracking cookies.
6. Sharing Your Information
We do not sell your personal information. We share information only with the following categories of third parties, solely as necessary to operate our business:
- Razorpay — to process online payments securely.
- Google — if you choose to sign in with your Google account, and for reCAPTCHA verification.
- Courier/logistics partners — to deliver your orders, limited to your name, address, and phone number.
- Email service providers — to send transactional emails (order confirmations, status updates).
- Legal authorities — where required to comply with applicable law, regulation, or legal process.
7. Data Retention
We retain your account and order information for as long as your account remains active, and as necessary to comply with our legal, tax, and accounting obligations. If you request account deletion, we will remove or anonymize your personal information except where retention is required by law (e.g. transaction records for tax purposes).
8. Data Security
We take reasonable technical and organizational measures to protect your information, including password encryption, secure session handling, and CSRF protection on forms. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information (e.g. via your account page).
- Request deletion of your account and associated personal data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at info@glociaaprofessional.com.
10. Children's Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Third-Party Links
Our Site may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@glociaaprofessional.com
Phone: +91 98765 43210
Address: Andheri East, Mumbai, Maharashtra 400069
